Terms & Conditions

1. Scope of work

All work will be defined in writing before it begins — either via email or a written proposal. Any work outside the agreed scope is a separate instruction and may be subject to additional fees. We will always flag this before proceeding.

2. Pricing and payment

Our published prices are starting prices. Final cost is confirmed in writing before work begins. Unless otherwise agreed:

• A 50% deposit is required before work starts
• The remaining 50% is due on completion, before the site goes live or files are handed over
• Invoices are payable within 7 days
• Late payment beyond 14 days may incur interest at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts Act 1998

3. Revisions

All packages include a reasonable number of revisions within the agreed scope. We define reasonable as up to two full rounds of amends. Changes that alter the agreed design direction, add new sections, or expand the brief are considered new work and will be quoted separately.

4. Timeline

We will agree a project timeline at the start of each project. Timelines depend on timely feedback and content from you. If content or approvals are delayed by more than 14 days, the timeline will be revised accordingly. We will not be held liable for delays caused by the client.

5. Your responsibilities

You are responsible for:

• Providing all required content (text, images, logos) in a timely manner
• Ensuring you have the right to use any content you supply to us
• Reviewing and approving work at each agreed stage
• Providing accurate business and contact information

We will not be responsible for legal issues arising from content you have provided.

6. Intellectual property

On receipt of final payment, all rights to the completed website design and code pass to you. Until final payment is received, all work remains the intellectual property of Appero Studio Limited.

We reserve the right to display completed work in our portfolio unless you request otherwise in writing.

7. Third-party costs

Our fees cover design and development only. You are responsible for third-party costs including domain registration, hosting, and any paid plugins or integrations. We will advise on these before work begins.

8. Cancellation

If you cancel a project after work has begun, the deposit is non-refundable. If more than 50% of the agreed work has been completed at the time of cancellation, a proportional additional fee may apply. We will provide a written breakdown on request.

If we need to cancel for any reason, we will refund any fees paid for work not yet completed.

9. Limitation of liability

We take our work seriously and stand behind it. However, our total liability to you for any claim arising from our work is limited to the total fees paid for the project in question. We are not liable for loss of business, loss of profits, or indirect losses of any kind.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions?

Email us at hello@appero.studio — we're happy to talk through anything before you commit to working with us.